CLIENT SUCCESS manager

At Formation Physical Therapy & Performance, we help active women rebuild their bodies so they can trust them again, by addressing what traditional physical therapy and workouts often miss.

Our clients are motivated, but often frustrated from past experiences. We provide a high-touch, results-driven approach that helps them finally move forward with confidence.

The Role

We’re looking for someone who is warm, organized, and confident to help guide potential and current clients through their journey with us.

This role starts part-time and has the opportunity to grow based on performance.

You’ll be the first point of contact for many of our clients. You’ll help them feel heard, understood, and confident in taking the next step.

    • Respond to new inquiries and follow up consistently

    • Schedule discovery calls for prospective clients

    • Proactively reach out to past clients

    • Help maintain a full and efficient schedule

    • Support clients in staying consistent with care

    • Assist with onboarding and payments

    • Maintain a clean and organized clinic environment

    • Support basic marketing (newsletter + social posts)

    • Warm, empathetic, and able to build trust quickly

    • Confident communicator who can guide conversations

    • Proactive and self-motivated

    • Strong follow-up habits and attention to detail

    • Belief in health, fitness, and helping people improve their lives

    • Part-time (15-25 hours/week)

    • Opportunity to grow

    • $18–$22/hour + performance-based bonuses

  • Please email us (info@formationphysicaltherapy.com) and include:

    • A brief introduction about yourself.

    • A time you helped someone move forward when they were unsure or hesitant.

    • How you would respond to someone who feels frustrated because nothing has worked for them before.

    • Why working for Formation resonates with you.